Onboarding - Welcome Team - Week 3-4: Appointments and Epic Support
During your third and fourth weeks, you will complete these topics:
Continue EPIC overview through scheduled elbow support with site specialists and through EPIC support through designated practice time. Complete patient chart with practice scenarios and focus on common patient questions.
Review procedures for accessing and scheduling interpretation services.
Review the Fundamentals of Sliding Scale Discount2 learning unit with Welcome Team and Billing Department management (see training calendar).
Review the Insurance Basics for the Welcome Team learning unit with Welcome Team and Billing Department management (see training calendar).
Review the Fundamentals of the Registration Workqueues learning unit with Welcome Team and Billing Department management (see training calendar).
Review the Scheduling New Patients and Creating New Patient Charts learning unit with Welcome Team and Call Center management (see training calendar).
Review Patient Registration and Insurance Verification Journey Map.
Review scenarios for scheduling Behavioral Health visits with Welcome Team Manager or assigned staff.
Review scenario for scheduling Lab visits with Welcome Team Manager or assigned staff.
Review scenario for scheduling Medical visits with Welcome Team Manager or assigned staff.
Review scenario for scheduling Dental visits with Welcome Team Manager or assigned staff.
Review scheduling scenarios for Medical Assistants and Nurses with Welcome Team Manager or assigned staff.
Review scenarios for Case Management scheduling with Welcome Team Manager or assigned staff.
Required
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Attest to completing the training topics for weeks 3-4
