Onboarding - Welcome Team - Week 5-6: Registration and In-Basket

Course

During your fifth and sixth weeks, you will complete these topics:

Continued registration practice at Welcome Team. Measure progress against Registration and Insurance Verification (Check-in) Checklist.
Conduct pre-confirmation calls.
Conduct no-show pre-appointment and follow-up calls.
Review best practices and communication preferences for in-basket management and messages.
Review EPIC chat utilization.
Review MyChart workflow and utilization.
Review and ensure understanding of registration workqueues

Required

Incomplete

Attest to completing the training topics for weeks 5-6.

Type your name to attest.